Could someone help me out!!! - Guild Wars Forums

zhuzai · Aug 15, 2009, 05:45 PM // 17:45

Hey guys, i key in my GW: Trilogy CD-KEYS into my trial account but it said error. so i choose the opition to create a new account and upgrade that account. aftermath, i went to log in. i did manage to log into the char screens. but after that it say i cannot play Guild Wars as i do not have any trial or access keys. but i just added GW Trilogy into that account. i contacted the support staff throught the site. i waited for about 7hours now yet to reply. do i need to get a new Trilogy? sigh!

Regards,
Helpless Pete.

BrettM · Aug 15, 2009, 06:04 PM // 18:04

GW support is not as responsive as you might expect. It may take them several days to get back to you, not mere hours. They are the only ones who can solve your problem, so all you can do is wait it out.

zhuzai · Aug 15, 2009, 06:30 PM // 18:30

ahh... thats sad! but did anyone encounter this issue? is it able to solve it with myself? like getting a new trial keys add into the upgraded account?

Highlander Of Alba · Aug 15, 2009, 07:05 PM // 19:05

Ok first off go to your email and open the incident ticket they sent you

Within that you have the option to update the ticket do so

Enter the serial key code you obtained from Trilogy ..When you added the key code and it was to a trial account ..if you added the key check your master account give them your log.in master account name...

your name and address ..this is to enable them to check your master account

zhuzai · Aug 15, 2009, 07:33 PM // 19:33

okay. but will they view tickets today? i tried calling NCsoft but they say the hotline is closed on sat and sun? is that mean that they will only view tickets on mondays?

Highlander Of Alba · Aug 15, 2009, 07:59 PM // 19:59

Hold on a min

if your trial key has expired then at log in ....add access key and follow the procedure.

If you have trilogy you do not need another trial key

Anyone who needs a free trial they go here on link below

http://www.guildwars.com/

zhuzai · Aug 15, 2009, 08:02 PM // 20:02

i know but. the problem is. i cannot get anymore trials keys on that account is said 1 master account can only get 1 trial keys. that why im asking. btw can a master account hold 2 trial keys?

Highlander Of Alba · Aug 15, 2009, 08:07 PM // 20:07

Ahh I think your getting a little confused....If it was a trial to begin with

Then you purchased Trilogy you do not need another trial key

Add it to existing account the full game
.................................................. ..................

As you the OP created another account you will have access to all the trilogy on that account

The max trial anyone will get is 1

Buy the game.....one free trial is all you need..

whats to stop guys trying to play continusley with trials....

Invest a few bucks and buy the game

zhuzai · Aug 15, 2009, 08:11 PM // 20:11

yes i bought trilogy already. but the problem is i have 2 account in my master account. cause early on i tried to upgrade the "trial" account but it has an error. so i click on link to a new account in my master. so i created the account and my Trilogy key is in the non-trial account.

Highlander Of Alba · Aug 15, 2009, 08:14 PM // 20:14

then as you created another account you can only play on that account and anything you had on the trial you have lost..as you opted to make a new one

Unfortunatley your out of luck play your new account only

zhuzai · Aug 15, 2009, 08:16 PM // 20:16

nono. the "new" which the one i added my trilogy CD KEYS. the "old" is the one with trial on it. now i could play with my trial but not with the trilogy ones.

GODh · Aug 15, 2009, 08:53 PM // 20:53

Quote:

Originally Posted by zhuzai

so i choose the opition to create a new account and upgrade that account.

Not sure if i understand it correctly, but i think you have 2 accounts now:
1) one with only a trail key
2) one with the trilogy

Because you have added your trilogy key to that new (2nd) account, you cannot continue your old char on the old (1st) account with the trail key.

To play the trilogy you must login on that 2nd account and start all over....

*Darcy* · Aug 16, 2009, 01:26 AM // 01:26

When you created the "new" account, you used a different account id and password. When you try to log in with those, what exactly happens.

Forget about the trial account for now. Although Support might be able to merge the two accounts.

zhuzai · Aug 16, 2009, 06:55 AM // 06:55

Yeah, i have 2 account now

one is with trial key ( which can be play and log into the world)
one is with trilogy key ( which i can log in but i cannot play guild wars )

the main issue is i can play the trial account which is useless because i added the trilogy cd keys into the other accounts yet the trilogy account said im not allowed to play guild wars in this account. lol sorry very confusing! haha

so i contact the support. it only gave me a useless URL which don't help at all.
up till now i still cannot play my trilogy account. which sucks so much!

anyways i did ask support staff to delete the trial one but they said it cannot be delete unless blah blah.

Thanks everyone for helping.

GODh · Aug 16, 2009, 11:14 AM // 11:14

Quote:

Originally Posted by zhuzai

one is with trilogy key ( which i can log in but i cannot play guild wars )

Please try this:

* Login on your trilogy account
* Press the "Edit Account" button
* Check the "Manage Access Keys" checkbox and click the "next" button

Here you can see what you have unlocked... does that screen show anything??

zhuzai · Aug 16, 2009, 11:23 AM // 11:23

ok when i log into the "trilogy account"there no fetures unlocked under that account and it don let me play guild wars. and i use the manage access keys. it give me a error stating that my CD KEYS is being disabled.

zhuzai · Aug 16, 2009, 11:24 AM // 11:24

it does show me the unlock fetures i am about to get. which is tirlogy but when i click the next button it said is disabled. idk why.

GODh · Aug 16, 2009, 01:23 PM // 13:23

Quote:

Originally Posted by zhuzai

but when i click the next button it said is disabled. idk why.

Hmm, i dont know all messages but that sounds like a 2nd hand key (maybe banned, or maybe even stolen (via a photo from mobile phone, etc))... How did you get your trilogy key?

zhuzai · Aug 16, 2009, 02:31 PM // 14:31

i bought it from an online shop. well. i put in a trial epic key into the trilogy account it work out fine! i can play now but just trial. and i added the trilogy cd key earlier on i cannot play but i do see the account in master account is playable status and standard status. furthermore, i even got the email from ncsoft stating that my account is successfully appiled the TRILOGY CD KEYS. seems very funny to me.

*Darcy* · Aug 16, 2009, 02:57 PM // 14:57

Ok, then just follow the steps required by Support. Respond to their email as directed. They will straighten it out for you. You don't need to buy another Trilogy unless you want another account (many players have more than one).

Support will fix the problem with your "new" account and merge the trial account into it if you want to continue that character. It just takes time.

Aug 15, 2009, 05:45 PM // 17:45	#1
zhuzai Ascalonian Squire Join Date: Aug 2009	Could someone help me out!!! Hey guys, i key in my GW: Trilogy CD-KEYS into my trial account but it said error. so i choose the opition to create a new account and upgrade that account. aftermath, i went to log in. i did manage to log into the char screens. but after that it say i cannot play Guild Wars as i do not have any trial or access keys. but i just added GW Trilogy into that account. i contacted the support staff throught the site. i waited for about 7hours now yet to reply. do i need to get a new Trilogy? sigh! Regards, Helpless Pete.

Aug 15, 2009, 07:59 PM // 19:59	#6
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	Hold on a min if your trial key has expired then at log in ....add access key and follow the procedure. If you have trilogy you do not need another trial key Anyone who needs a free trial they go here on link below http://www.guildwars.com/ Last edited by Highlander Of Alba; Aug 15, 2009 at 08:04 PM // 20:04..

Aug 15, 2009, 08:07 PM // 20:07	#8
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	Ahh I think your getting a little confused....If it was a trial to begin with Then you purchased Trilogy you do not need another trial key Add it to existing account the full game .................................................. .................. As you the OP created another account you will have access to all the trilogy on that account The max trial anyone will get is 1 Buy the game.....one free trial is all you need.. whats to stop guys trying to play continusley with trials.... Invest a few bucks and buy the game Last edited by Highlander Of Alba; Aug 15, 2009 at 08:11 PM // 20:11..

Aug 16, 2009, 01:26 AM // 01:26	#13
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	When you created the "new" account, you used a different account id and password. When you try to log in with those, what exactly happens. Forget about the trial account for now. Although Support might be able to merge the two accounts. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 16, 2009, 02:57 PM // 14:57	#20
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Ok, then just follow the steps required by Support. Respond to their email as directed. They will straighten it out for you. You don't need to buy another Trilogy unless you want another account (many players have more than one). Support will fix the problem with your "new" account and merge the trial account into it if you want to continue that character. It just takes time. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 15, 2009, 06:04 PM // 18:04	#2
BrettM Desert Nomad Join Date: Aug 2008 Guild: Fuzzy Physics Institute Profession: E/	GW support is not as responsive as you might expect. It may take them several days to get back to you, not mere hours. They are the only ones who can solve your problem, so all you can do is wait it out.

Aug 15, 2009, 06:30 PM // 18:30	#3
zhuzai Ascalonian Squire Join Date: Aug 2009	ahh... thats sad! but did anyone encounter this issue? is it able to solve it with myself? like getting a new trial keys add into the upgraded account?

Aug 15, 2009, 07:05 PM // 19:05	#4
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	Ok first off go to your email and open the incident ticket they sent you Within that you have the option to update the ticket do so Enter the serial key code you obtained from Trilogy ..When you added the key code and it was to a trial account ..if you added the key check your master account give them your log.in master account name... your name and address ..this is to enable them to check your master account

Aug 15, 2009, 07:33 PM // 19:33	#5
zhuzai Ascalonian Squire Join Date: Aug 2009	okay. but will they view tickets today? i tried calling NCsoft but they say the hotline is closed on sat and sun? is that mean that they will only view tickets on mondays?

Aug 15, 2009, 08:02 PM // 20:02	#7
zhuzai Ascalonian Squire Join Date: Aug 2009	i know but. the problem is. i cannot get anymore trials keys on that account is said 1 master account can only get 1 trial keys. that why im asking. btw can a master account hold 2 trial keys?

Aug 15, 2009, 08:11 PM // 20:11	#9
zhuzai Ascalonian Squire Join Date: Aug 2009	yes i bought trilogy already. but the problem is i have 2 account in my master account. cause early on i tried to upgrade the "trial" account but it has an error. so i click on link to a new account in my master. so i created the account and my Trilogy key is in the non-trial account.

Aug 15, 2009, 08:14 PM // 20:14	#10
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	then as you created another account you can only play on that account and anything you had on the trial you have lost..as you opted to make a new one Unfortunatley your out of luck play your new account only

Aug 15, 2009, 08:16 PM // 20:16	#11
zhuzai Ascalonian Squire Join Date: Aug 2009	nono. the "new" which the one i added my trilogy CD KEYS. the "old" is the one with trial on it. now i could play with my trial but not with the trilogy ones.

Aug 16, 2009, 06:55 AM // 06:55	#14
zhuzai Ascalonian Squire Join Date: Aug 2009	Yeah, i have 2 account now one is with trial key ( which can be play and log into the world) one is with trilogy key ( which i can log in but i cannot play guild wars ) the main issue is i can play the trial account which is useless because i added the trilogy cd keys into the other accounts yet the trilogy account said im not allowed to play guild wars in this account. lol sorry very confusing! haha so i contact the support. it only gave me a useless URL which don't help at all. up till now i still cannot play my trilogy account. which sucks so much! anyways i did ask support staff to delete the trial one but they said it cannot be delete unless blah blah. Thanks everyone for helping.

Aug 16, 2009, 11:23 AM // 11:23	#16
zhuzai Ascalonian Squire Join Date: Aug 2009	ok when i log into the "trilogy account"there no fetures unlocked under that account and it don let me play guild wars. and i use the manage access keys. it give me a error stating that my CD KEYS is being disabled.

Aug 16, 2009, 11:24 AM // 11:24	#17
zhuzai Ascalonian Squire Join Date: Aug 2009	it does show me the unlock fetures i am about to get. which is tirlogy but when i click the next button it said is disabled. idk why.

Aug 16, 2009, 02:31 PM // 14:31	#19
zhuzai Ascalonian Squire Join Date: Aug 2009	i bought it from an online shop. well. i put in a trial epic key into the trilogy account it work out fine! i can play now but just trial. and i added the trilogy cd key earlier on i cannot play but i do see the account in master account is playable status and standard status. furthermore, i even got the email from ncsoft stating that my account is successfully appiled the TRILOGY CD KEYS. seems very funny to me.